Mediation Works: An IT Success Story from Southern Oregon

netCorps’ relationship with Mediation Works began in the Fall of 2003. Picture a situation where everything is much harder than it needs to be and the technology in use is only making things worse. Computers weren’t networked. Users ran between machines to find information. Each computer ran different versions of software, so sharing documents was difficult Because information was spread around it was impossible to back up. The whole office shared one email account so the office manager printed everyone’s emails and put them on their desks. The donated phone system was not fully functional. Plus there was only one voicemail box for the entire organization so no one could easily get messages. There was no database of constituents. Instead, each person had their own Excel sheet on their own computer with their own contacts. It was a situation generously described as “frustrating”. read more...